Coronavirus COVID-19 Notice

hand wash

Help us prevent COVID-19 spread. 


At Alert Level 1, our appointments are operating as normal, but we still encourage the use of the provided QR code if that is your preferred method of contact tracing.


As Registered Nurses, we are all adhering to the COVID-19 infection control policies. 


 Please read all information below:



No walk-in appointments.





-If, in any way, you may have been exposed to COVID-19.


-If you or someone else you have had close or casual contact with have symptoms of COVID-19 (regardless of whether you have been overseas or not).


Your ears can wait, and we will see you when you are healthy.


Symptoms of COVID-19 are:


  • Dry cough
  • Fever
  • Fatigue
  • Shortness of breath
  • Loss of taste and/or smell
  • Flu-like symptoms

See More Symptoms




If you have symptoms of COVID-19, please call the Healthline ASAP on 0800 358 5453.




Could your blocked ears be a result of sinus issues from being unwell? Please read our sinus relief guide. These steps should help with relief if you are unwell and staying home. We are very happy for you to call us on 03 384 4668 for ear advice instead of coming into the clinic. 










We have QR codes to scan with the NZ COVID Tracer app at our Ferrymead & Rangiora clinics, and encourage their use. As our other clinics are within the premises of other businesses, we encourage you to follow their protocols and use their QR codes. Our booking system is an alternative method of contact tracing.




Please keep your distance from others inside our waiting room.




We have face masks available for your use during treatment if required. Our nurses will give you advice on how to wear these correctly. If you have your own reusable mask, you are welcome to come wearing this if preferred.


Hand Sanitiser in the Ear Hygiene Clinic for clients to use



We may have hand sanitiser at the door at Alert Level 1 – feel free to use this when you come into the clinic.





  • Keep at least 2m distance from others.
  • Avoid touching your face.
  • Sneeze or cough into your elbow or a tissue.
  • Put used tissues straight into a plastic bag or bin.
  • Use hand sanitiser regularly.
  • Wash your hands regularly with soap and hot water for over 20 seconds, and dry your hands thoroughly.
  • Stay away from others if you feel unwell.
  • Be considerate and respectful of people around you.



Thank you for your help and we appreciate your cooperation. If you need to postpone an appointment, please call 03 384 4668 and let us know. We are also happy to give you ear advice over the phone if required.



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