Coronavirus COVID-19 Notice

hand wash

Help us prevent COVID-19 spread. 


At Alert Level 1, we are essentially back to normal.  


Bookings are required. If you can't get an appointment at your first choice of location, Ferrymead has appointments all week.


Please phone 03 384 4668 for more information.


Please read below:


As Registered Nurses, we are all adhering to the COVID-19 infection control policies. To prevent the spread of COVID-19, as well as other winter bugs, we require your help and cooperation. 




-If, in any way, you may have been exposed to COVID-19.


-If you are unwell (fever, flu-like symptoms, winter bugs).


-If you have traveled overseas in the past two weeks, or been in close contact with those who have. 


Your ears can wait, and we will see you when you are healthy.


Symptoms of COVID-19 are:


  • Dry cough
  • Flu-like symptoms
  • Fever
  • Fatigue
  • Shortness of breath

See More Symptoms




If you have symptoms of COVID-19, please call the Healthline ASAP on 0800 358 5453.




Could your blocked ears be a result of sinus issues from being unwell? Please read our sinus relief guide. These steps should help with relief if you are unwell and staying home. We are very happy for you to call us on 03 384 4668 for ear advice instead of coming into the clinic. 









We have face masks available for your use if required. Our nurses will give you advice on how to wear these correctly.


Hand Sanitiser in the Ear Hygiene Clinic for clients to use



We have hand sanitiser at the door – please use this when you come into the clinic.




  • Keep at least 2m distance from others.
  • Avoid touching your face.
  • Sneeze or cough into your elbow or a tissue.
  • Put used tissues straight into a plastic bag or bin.
  • Use hand sanitiser regularly.
  • Wash your hands regularly with soap and hot water for over 20 seconds, and dry your hands thoroughly.
  • Stay away from others if you feel unwell.
  • Be considerate and respectful of people around you.



Thank you for your help and we appreciate your cooperation. If you need to postpone an appointment, please call 03 384 4668 and let us know. We are also happy to give you ear advice over the phone if required.



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