This word cloud is made from the words clients used to describe the Ear Hygiene Clinic in our feedback survey of August - September 2016.
Please see below to read more about the experiences of our wonderful clients:
"Took my boy there for a couple of years before we moved. Very gentle, and very good with kids. Mine laughed all the way through as the suction machine tickled. The nurse coped with him brilliantly."
Mother of a young client
"Awesome place and Sharron is a gem... She was very gentle with Maree, a very scared down syndrome adult. "
A carer's first impression
"My doctor recommended the Ear Hygiene Clinic and I'm so glad I went! Not only did the kind nurse clean my ears but she helped educate me about ear care. As a young adult with no hearing concerns, I neglected my ears. Now I understand how to take care of them to prevent any future issues."
Client since 2009
“Aren't we so fortunate to live in an era when we can access such quick, painless and effective treatment, for these problems, by the warm, friendly and very efficient staff of the Ear Hygiene Clinic? No more need to try any of the various home "remedies" -so often quite messy and time consuming, but rarely totally satisfactory. "
Client since 2009
"I finally found the right person to aid me with a serious problem with my ears when I went to Ear Hygiene Clinic. Jane is an expert in Ear Hygiene, the service that she provides is highly professional and at a reasonable cost. I do not see it as a cost - it is an investment in my personal health and wellbeing, and at almost 78 years old that's essential."
Client since 2007
"The ear clinic is a fantastic place when you have any concerns. I have been to many places and this is by far the most friendly and professional”
Client after first visit in 2016
"Very worthwhile to reassure me that I am able to benefit from this treatment to maintain my hearing ability. Very important for my age group (80+)."
Bi-annual client since 2014
“The nurse was very lovely – she calmed my nerves and made me feel welcomed. I will definitely recommend”
Annual client since 2015
“Beautifully presented clinic and surrounding buildings – very pleased with ear treatment”
Annual client since 2013
"All of the nurses are kind, gentle and efficient... You do a wonderful job and are always kind and efficient, gentle and quick. I have recommended you."
Bi-annual client since 2011
"Very friendly people. Lovely atmosphere, the process was very easy. Handy location."
Annual client since 2015
“Friendly Staff. I have recommended to a couple of colleagues already.”
Client since 2008
"Pleasant surroundings, pleasant staff, prompt attention, no trauma - safe technique, excellent skills!"
Annual client since 2013
"The Ear Hygiene Clinic is a great customer experience. I'm really happy they look after my precious hearing."
Client of every four months since 2012
"The result was amazing. Even before I put my aids back in I could understand normal speech again, and when I drove back to work, the stereo in the car was crisp & clean again. It was much like the day I walked out of the audiologists rooms, with hearing aids for the first time, & heard a sparrow chirp. Magic moment."
Client since 2015, visiting us every three months.
"I have come here since Jane Rees was first establishing her service on her own, across the parking lot. I have always found the service prompt (and easy to make an appointment), gentle, and efficient."
Bi-annual client since 2004
"Great service yesterday. Top result. Wife is very happy she is not having to repeat everything - thank you."
First time client
"Been going here for years. Wonderful service from the ladies at the clinic. I always feel welcome and they are really informative and happy to answer questions."
Client since 2006
"My hearing saw an immediate large improvement. The procedure was painless and the nurse who performed it, Ena, was professional, knowledgeable and kind. Really splendid experience."
First time client (2017)
"Was deaf on my way in the door and when I left I could hear my neighbours across the fence. It was amazing - had not been so crisp since I was a child."
Client since 2013
"I had an appointment earlier today for microsuction at the Ferrymead clinic, and I just wanted to leave a message commending Sharron for the brilliant service I received. I've never had such a painless, easy and fast service in my life and both Sharron and the receptionist were so friendly throughout. I wish everything in life were as pleasant as the service I received from you!"
A 2020 client
"Great experience the other day. I took my special needs son in to check his ears out and staff were kind and patient with him. Very gentle and explained what they were doing before doing it. Very happy with the service. Big thank you :) "
Mother of a special needs child
Friendly Staff
“The staff at the Ear Hygiene Clinic at Ferrymead are so friendly and the modern equipment makes it so easy and comfortable to have my regular wax build up removed. When I think back to the old days, when doctors squirted, syringed and poked around, I marvel at the progress in this ear hygiene field.”
ACC Client since 2009